Returns & Refund Policy

14 days after receipt (a commercial commitment by the Seller; Singapore law provides no statutory cooling-off for this type of purchase).

For hygiene reasons, a product with a broken seal cannot be returned or exchanged, except if defective.

Intact original packaging, unbroken factory seal, unused / unopened product, unopened samples included, prior authorization by email to contact@absignatureparis.com.

Within 14 days of receipt → refund to the original payment method; beyond 14 days → not accepted.

Return shipping €10; −€9 per missing sample.

Opened products, tested items, promo / sale items, discovery formats (2 ml cards), personalized gift sets.

Every order ships in a double-wall kraft carton with a sealed tear-proof plastic pouch. Inspect the parcel BEFORE signing or collecting: if the carton or pouch shows signs of prior opening, repackaging, added tape or damage → REFUSE the parcel (handwritten reason on the delivery slip) and notify us immediately. Signature or collection without written reservations constitutes acceptance of the parcel as is: no claim about its external condition is admissible afterwards.

Within 24h of receipt, with ALL of the following: a CONTINUOUS, UNCUT unboxing video from the closed parcel to the extraction of each product (video is required — photos alone are not sufficient), photos of the closed parcel (4 angles), the damaged product next to the delivery slip with a visible dated element, readable batch number. ORIGINAL files with intact metadata (EXIF); any evidence suspected of being generated or altered by AI or editing software is deemed fraudulent. Incomplete, late or non-compliant claims are definitively refused. Carrier investigation: up to 21 days. Returning the damaged product is MANDATORY (prepaid label provided after evidence validation) — no refund without receipt and inspection.

Contact us within 48h, providing where possible a continuous unboxing video, photos of the inside of the parcel and its protections, and the slip with tracking number. Systematic internal verification: parcel weight recorded by the carrier at pickup, preparation video and weighing slip, checked against the expected order weight. Each case is examined individually. Keep the entire parcel, packaging and protections until the case is closed.

a) Requested additional evidence (video, photos, batch no.…) → complete transmission within 48h, failing which the claim is automatically and definitively closed. b) Accepted return → shipment within 72 business hours of the prepaid label being made available (first carrier scan as proof), failing which the case is closed and the label cancelled.

Every return is inspected within 14 business days: weighing compared to the shipping weight, batch number compared to the shipped batch, seal condition (any re-gluing or repackaging is detected), contents (level, colour, scent — use or substitution). Non-compliance → product returned at the Customer's expense, no refund or credit.

Cancellation possible by email before shipment → full refund within 14 days. After shipment → treated as a return. Exchanges are not offered: refund or store credit only, under the conditions above.

Returns are sent to our returns centre, the address of which is provided when your return is authorized by our customer service (contact@absignatureparis.com).

contact@absignatureparis.com — response within 24 business hours. Prior complaint mandatory before any payment dispute (see Terms Article 12).